Topic
Operations
Plain-English insights on Operations for the people running a business.
- BriefingAugust 31, 2026
Your Chatbot's Promises Are Legally Binding. Air Canada Found Out the Hard Way.
A tribunal ruled that a company owns what its chatbot says, even when the chatbot invents the policy on the spot. The lesson is not that AI is dangerous. It is that the real deliverable in any customer-facing AI build is the scope limits, the escalation path, and the written record of what it is allowed to promise.
Read· 4 min read - BriefingAugust 17, 2026
Google Sheets Canvas: How to Turn a Spreadsheet Into an App (5 Prompts)
Google shipped Sheets canvas on August 13. You describe what you want in plain English and your existing spreadsheet becomes an interactive app, and anything you change in the app writes straight back to the sheet. Here are five mini-apps worth building for a service business, with the exact prompt for each.
Read· 5 min read
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